Terms & Conditions

BRAND & PRODUCT

  • Tols Creations is a growing brand from Toronto, Canada, established in 2013. We specialize in handcrafted bow ties and accessories.  All orders are shipped out of  our creative studio in Toronto, Ontario, Canada.
  • Although we work hard to ensure that our photographs reflects the actual product color as accurately as possible, the colors of your monitor or device may vary. Please contact us if you have any concerns with the color of your product.

SHIPPING COSTS & FINE PRINT

Canada & United States* (5-7 business days)

  • Flat Rate $10

*Shipping is not available for APO/FPO and P.O Box addresses due to shipper restrictions. **We do not ship to Hawaii, Alaska or Puerto Rico at this time.

Europe (8-14 business days)

  • Flat Rate $25

Rest of the World (14-25 business days)

  • Flat rate $35
  • All orders are shipped via Canada Post Regular Parcel and the cost of shipping is calculated based on the total amount of your order.
  • Sales taxes are charged according to the shipping address.
  • Tols Creations will not be responsible for any customs charges that may be incurred from shipment.
  • We cannot guarantee that your shipment would not be delayed with your country’s customs office. In the event that this occurs, we will do our best to assist wherever possible.

RETURN INFORMATION

  • Tols Creations currently does not issue refunds since all of our products are handcrafted and made to order. However, we will offer an exchange or issue a gift certificate if you are not totally satisfied with your item. Please contact us at info@tolscreations.com for further assistance regarding this matter.
  • To be considered for an exchange or gift certificate, all items must be:
    • Unused and in original packaging
    • Returned within 30 days of purchase